Responsible Gaming at sltbaji

Our Commitment to Safe Play

At sltbaji, we believe that gambling should always be an enjoyable, recreational activity — never a source of financial stress, emotional harm, or social difficulty. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh, and we recognise that our platform carries a responsibility to each and every one of them.

Our responsible gaming programme is built around three core principles: prevention, awareness, and intervention. We work proactively to prevent underage gambling through strict age verification, raise awareness of problem gambling signs through on-platform education, and intervene promptly when our monitoring systems — or a player's own request — indicate that play has moved beyond healthy recreational boundaries.

sltbaji's responsible gaming tools are available to all registered players at no cost and without any restriction on access. These tools can be activated instantly through your account settings or by contacting our 24/7 live support team. We will never penalise you, restrict your access to support tools, or make it difficult to apply limits to your own account. On the contrary — we actively encourage every sltbaji player to review their limits regularly and make use of the self-management tools described on this page.

If at any point you feel that gambling is no longer fun — if you are chasing losses, borrowing money to gamble, or hiding your gambling activity from family — please reach out to our support team immediately. Getting help early makes a meaningful difference, and our team is trained to respond with empathy, confidentiality, and practical assistance.

18+ Age Restriction Policy

sltbaji strictly enforces a minimum age requirement of 18 years for all registered players. Access to the platform — including browsing games, placing bets, making deposits, and redeeming bonuses — is permitted only for adults aged 18 years and above.

Age Verification Process

At the point of registration, all sltbaji players must provide their date of birth. sltbaji reserves the right to request formal identity verification — including a copy of your Bangladesh National Identity Card (NID) or passport — at any stage of your account lifetime to confirm that you meet the minimum age requirement. Failure to provide satisfactory age verification documentation will result in your account being suspended pending verification.

Protecting Minors in Your Household

If you share a device or computer with children or younger family members, it is your responsibility to ensure that they cannot access your sltbaji account. We strongly recommend the following measures:

• Always log out of your sltbaji account when you have finished playing, especially on shared devices.
• Never share your account username or password with any third party, including family members under 18.
• Enable a screen lock or password protection on your mobile device.
• Consider installing parental control software on shared family devices to restrict access to gambling websites.

Deposit and Wagering Limits

One of the most effective ways to maintain control over your gambling activity is to set firm deposit limits before you start playing. sltbaji allows every registered player to set personal deposit limits on their account at any time. These limits cap the total amount you can deposit — via bKash, Nagad, Rocket, Upay, or any other payment method — over a defined time period.

Important note on limit changes: To protect you from impulsive decisions made during a gambling session, any request to increase an existing limit is subject to a mandatory cooling-off period as described in the table above. Reductions to limits, however, take effect immediately — this design is intentional. sltbaji's system is built to support the decision you make when you are thinking clearly, not the impulse you may feel in the heat of play.

Session Time-Out and Cooling-Off Periods

sltbaji provides two distinct short-term break mechanisms: Session Time-Out and Cooling-Off Periods. Both are designed to give you structured breathing space away from the platform without the permanence of a full self-exclusion.

Session Time-Out

A session time-out temporarily locks your sltbaji account for a defined short period — from 24 hours to 6 weeks. During a time-out, you will be unable to log in, place bets, deposit funds, or access any real-money gaming features. Your account balance is preserved and will be available to you when the time-out expires. Time-out periods can be set at:

• 24 hours — a quick reset after a long session.
• 48 hours — a weekend break option.
• 1 week — a structured weekly detox.
• 2 weeks — a mid-month reset period.
• 4 weeks — a full monthly break.
• 6 weeks — an extended cooling-off period.

A time-out cannot be reversed or shortened once activated. If you request a time-out, it will run its full course before your account is reactivated. This intentional friction is a feature, not a limitation — it protects the decision you made with a clear head.

Cooling-Off Periods for Limit Increases

As described in Section 3, any request to increase an existing deposit or wagering limit is subject to a mandatory cooling-off delay. This means the increase will not take effect until the cooling-off period has elapsed, even if you request it while logged in. This mechanism is separate from a voluntary session time-out — it applies automatically to all limit-increase requests by all players, without any action needed from you.

Reality Checks

sltbaji can display periodic on-screen session reminders — known as reality checks — while you are actively playing. These reminders display the duration of your current session and the net result (profit or loss) of your play during that session. Reality checks can be configured to appear every 30 minutes, 1 hour, or 2 hours. We recommend enabling this feature in your account settings if you tend to lose track of time during play.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on sltbaji. It is designed for players who feel that gambling is becoming — or has already become — a problem and who need a firm, lasting barrier between themselves and the platform. Unlike a time-out, self-exclusion is a serious commitment with a minimum duration and a structured reactivation process.

How Self-Exclusion Works

When you activate self-exclusion on sltbaji, your account is immediately and completely suspended. You will be unable to log in, deposit, bet, or access any gaming or sports betting features for the full duration of the exclusion. Any pending bonus offers or promotional communications will be cancelled immediately. sltbaji will also take reasonable steps to suppress any marketing communications sent to your registered email address or mobile number during the exclusion period.

Self-Exclusion Durations

• 6 months — the minimum self-exclusion period available on sltbaji.
• 1 year — a longer structured exclusion for players who need more time.
• 2 years — an extended exclusion for more serious situations.
• 5 years — a long-term exclusion for players with persistent difficulties.
• Permanent exclusion — an indefinite exclusion with no automatic reactivation. Recommended for players who believe they should never return to gambling.

Requesting Self-Exclusion

You can request self-exclusion at any time by contacting the sltbaji support team via 24/7 live chat, or by emailing [email protected] (plain text — not a clickable link). Our team will process your self-exclusion request immediately — you do not need to provide a reason, and there is no waiting period. The exclusion takes effect as soon as our team confirms the action.

Reactivation After Self-Exclusion

For temporary self-exclusions (6 months to 5 years), reactivation requests can be made after the full exclusion period has elapsed. sltbaji imposes an additional mandatory reflection period of at least 7 days between your reactivation request and the actual restoration of your account. During this 7-day period, you will be directed to responsible gaming support resources, and our team will make a welfare check contact before reactivation is confirmed. Permanent exclusions cannot be reversed — please choose this option only if you are certain you do not wish to return to gambling.

Recognising Problem Gambling

Problem gambling does not always look the same in every person. It can develop gradually, and many people do not realise their gambling has become harmful until significant damage has already occurred. The following warning signs — individually or in combination — may indicate that gambling is beginning to cause problems in your life. Take these signs seriously and seek support early.

Self-Assessment Questionnaire

The following questionnaire is adapted from internationally recognised problem gambling screening tools. It is provided purely for personal reflection — there is no score to submit and no data is collected. Answer each question honestly and privately. If you answer "yes" to three or more questions, we encourage you to contact our support team or one of the external organisations listed in Section 8.

Getting Help and External Support

If you feel that gambling has become — or is becoming — a problem in your life, the most important step is to ask for help. You are not alone, and there are people and organisations ready to support you. sltbaji's own support team is your first point of contact for platform-specific tools such as self-exclusion, deposit limits, and time-outs. For broader counselling, mental health support, and financial guidance, we also signpost the following types of external resources.

Types of External Support Available in Bangladesh

While sltbaji is not affiliated with any specific external counselling service, we encourage players in Bangladesh who are experiencing gambling-related difficulties to seek support from the following categories of professionals and organisations:

• Mental health counsellors and psychologists — many practitioners in Dhaka, Chittagong, Sylhet, and other major cities offer confidential counselling for behavioural addictions including problem gambling. The National Mental Health Institute (NIMH) in Dhaka is a key public resource.
• General practitioners and hospital outpatient departments — your family doctor can refer you to appropriate mental health or addiction support services within the Bangladesh public health system.
• Community and religious support — community leaders, imams, and religious counsellors in Bangladesh can provide confidential support and practical guidance during difficult personal circumstances.
• Financial counselling services — if gambling has led to debt, a qualified financial adviser or credit counsellor can help you build a structured repayment plan and stabilise your finances.
• Trusted family members or friends — sharing your situation with someone you trust is a meaningful first step. Consider asking a close family member to help you monitor your gambling activity or manage account access.